Chapter Two was about Business Processes, an Information. Broad, high level topics. Although I was well versed with the content, I struggled to make it interesting to the students. The content was seemed mundane because some of it did not appear to be insightful. For example characteristics of good information were that it should be accurate, timely, relevant, sufficient, and worth its cost. I made sure to cover the six questions based components of the chapter, so that the coverage was complete and the students would not have to struggle in any particular area while responding to questions.
One of the activities that went over well was one in which the students classified the inventory management process into one of the four components of a business process. Another was one in which I asked the class if any one of them worked in a restaurant where they had to run a credit card - and relate that to the credit card order approval process diagram in the book.
IN HINDSIGHT
In hindsight, I would challenge the students to volunteer areas of a chapter that could be perceived as common knowledge, thereby inciting participation and involvement. Also, it may not be necessary to drag through all six questions in each chapter. Mike had some helpful suggestions that he may add to the post on Delivering Chapter Two.
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